Terms & Conditions Page

Welcome to Suham Tex. These Terms and Conditions govern your use of our website and the purchase of products through our online store. By accessing or using our website, you agree to comply with these terms. Please read them carefully before placing any orders.

1. Eligibility & Use of Website

a. You must be 18 years or older to make purchases from our website.
b. You are responsible for maintaining the confidentiality of your login details, including your password.
c. You agree to provide accurate, complete, and updated information during registration and checkout.
d. You may not use our website for illegal, fraudulent, or unauthorized purposes.

 

2. Account Responsibility

When registering an account:

  • You must ensure all submitted details are accurate.

  • You are responsible for keeping your login credentials private.

  • Any activity done under your account will be considered as authorized by you.

In the account dashboard, you may:

  • View recent orders

  • Track delivery status

  • Update personal details

  • Manage newsletter subscriptions

3. Product Information & Pricing

a. We make every effort to display accurate product descriptions, images, and pricing. However, slight color variations or size differences may occur depending on lighting and device screens.
b. Prices may change at any time without notice. 

Displayed prices are final at checkout. After you receive an order confirmation, your price is locked — Suham Tex will not charge extra unless you change the order.


c. Taxes, shipping fees, and discounts (if applicable) will be shown at checkout.

 

4. Orders & Payments

a. When you place an order, you are making an offer to purchase products from Suham Tex.
b. We reserve the right to cancel or refuse any order due to:

  • Product unavailability

  • Errors in price or product details

  • Suspected fraud

  • Incorrect personal or payment information

c. Payments are securely processed by PayHere, Sri Lanka’s leading and most trusted payment gateway.
d. We do not store or access your full payment details at any time.

 

5. Shipping & Delivery

a. Standard delivery takes 3 working days, but may take up to 5 working days due to:

  • Weather delays

  • Courier issues

  • Remote locations

  • Seasonal demand

b. Shipping fees, if applicable, are displayed at checkout.
c. Delivery timelines are estimates and not guaranteed.

 

6. Returns, Refunds & Exchanges

All returns and exchanges are governed by our Return & Refund Policy. Key points include:

  • Size exchanges are accepted only when stock is available.

  • Delivery charges for size exchanges must be paid by the customer.

  • No refunds for size issues under any circumstances.

  • Damage returns require a mandatory unboxing video for verification.

  • If a damaged item or a wrong product is received, Suham Tex will handle the return shipping.

  • If stock is unavailable for an exchange, you may choose another product of equal value (refund not applicable for size issues).

For detailed rules, please refer to the full Return Policy on our website.

 

7. Vouchers, Discounts & Store Credits

a. Vouchers and promo codes, if offered, are valid only for the period specified.
b. Vouchers:

  • Cannot be extended

  • Cannot be transferred to another customer

  • Cannot be used for shipping charges (unless specified)

c. Store credits (if issued) expire according to the terms at the time of issuance.

8. Online Sale Events / Warehouse Sales

During special sales or clearance events:

  1. Dispatch Period

    • Orders are processed on a first-come, first-served basis.

    • Once processing begins, you will receive a confirmation email.

    • Dispatch may take up to 5 working days, and for high-volume sales, 4–6 weeks.

  2. No Order Modifications

    • No changes can be made after placing the order (size, address, color, notes, etc.).

  3. Final Sale Items

    • Sale items are non-returnable, non-refundable, and non-exchangeable unless damaged before dispatch.

  4. Availability & Refunds

    • If an item becomes unavailable or arrives damaged before dispatch, a refund will be issued.

    • Refunds take 4–5 working days to appear.

  5. Customer Service Delays

    • Response times may be slower than usual during heavy sale periods.

9. Intellectual Property

All content on the Suham Tex website—including images, designs, text, logos, product photos, and graphics—is the exclusive property of Suham Tex.

You may not copy, reproduce, modify, distribute, or use any content without our written permission.

10. Limitation of Liability

a. Suham Tex is not responsible for:

  • Delivery delays caused by courier services

  • Misuse of products by customers

  • Losses resulting from website interruptions

  • Errors in user-submitted information

b. We make no guarantees regarding:

  • Product suitability for a particular purpose

  • Exact color matching due to screen variations

c. Suham Tex will not be liable for indirect, incidental, or consequential damages of any kind.

11. Amendments to Terms

Suham Tex reserves the right to modify, update, or change these Terms & Conditions at any time without prior notice. Updated versions will be posted on this page.

It is your responsibility to review the Terms periodically.

12. Contact Details

For any questions or concerns regarding these Terms & Conditions, please contact us:

📞 Phone: +94 779898724
📱 WhatsApp: +94 779898724