Privacy Policy

At Suham Tex, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase through our online store. By using our website, you agree to the practices outlined below.

 

1. Information We Collect

We collect information to provide you with a smooth, secure, and personalized shopping experience. The information we may collect includes:

a) Personal Information

Provided directly by you during:

  • Account creation

  • Checkout

  • Contact inquiries

This may include:
Name, phone number, email address, shipping address, billing address, etc.

b) Payment Information

Your payment details are securely processed by PayHere, Sri Lanka’s most trusted and widely used payment gateway.
We do not store your card numbers or sensitive financial details on our servers.

c) Browsing & Device Information

Automatically collected through cookies and analytics tools:

This helps us improve website performance and customer experience.

2. How We Use Your Information

Your information is used for:

  • Processing and delivering your orders

  • Verifying payments and preventing fraud

  • Providing customer service and support

  • Sending order updates and notifications

  • Improving website performance and user experience

  • Showing relevant offers, promotions, and new collections

  • Maintaining security and preventing unauthorized activities

We never misuse your information.

3. Information Sharing

We value your privacy and do not sell or trade your personal information.
We may share your information only with:

a) Trusted Service Providers

These include:

  • Payment gateway partners (PayHere)

  • Courier & delivery services

  • Customer support tools

  • Analytics services

These partners are contractually required to keep your data secure and confidential.

b) Legal Requirements

If required by law, court order, or government request, we may share essential information as legally obligated.

4. Data Security

We use world-class security standards to protect your personal data, including:

  • Encrypted payment processing

  • Secure server environments

  • Regular security updates

  • Access control systems

Although we follow strong security practices, no online system is 100% risk-free. We continuously maintain safeguards to protect your data.

 

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve website speed and performance

  • Remember your preferences

  • Analyze browsing behavior

  • Personalize products and offers

You may disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

You have the right to:

  • Request access to your stored personal information

  • Update or correct your information

  • Request deletion of your data (except where required for legal or transactional purposes)

  • Opt out of promotional messages

For any such requests, you may contact our support team.

 

7. Policy Updates

Suham Tex may update this Privacy Policy from time to time to reflect improvements and legal requirements. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📞 Phone: +94 779898724
📱 WhatsApp: +94 779898724